Privacy

Treehouse Kids Foundation (TKF) will only collect personal information necessary to support its charitable purposes, programs and operations. We handle all personal information lawfully, fairly, transparently and with respect for individual privacy rights.

TKF is guided by the following privacy principles:

Personal information is collected only with the individual's knowledge and, where required, consent.
Sensitive information, including health and disability information relating to children, is only collected with explicit consent and handled with the highest level of care.
Personal information will not be used or disclosed for purposes other than those for which it was collected, except where permitted or required by law.
Individuals have the right to access and correct personal information held by TKF.
TKF takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access or disclosure.
TKF will not sell or transfer personal information to third parties for commercial purposes.

What Personal Information TKF Collects

Program Participants and Families

TKF may collect:

Name, date of birth and contact details of the child and parent/guardian
Health and disability information relevant to program participation
NDIS participant numbers (where applicable)
Cultural background and communication preferences relevant to service delivery
Referral information and functional history where provided

Donors and Supporters

TKF may collect:

Name and contact details
Donation history
Payment information processed through authorised payment platforms
Preferences regarding acknowledgement or anonymity

Volunteers, Staff and Contractors

TKF may collect:

Name and contact details
Professional qualifications and registrations
Working with Children Check and NDIS Worker Screening Check details
Tax file numbers and banking details where required for payment processing
References and background check outcomes

Grant and Funding Applications

TKF may collect:

Organisational and individual contact information required by funding bodies
Program and outcome data, de-identified where possible

How TKF Uses Personal Information

TKF uses personal information to:

Deliver programs and services to children and families
Communicate with participants, families, donors, volunteers and partners
Meet legal, regulatory and contractual obligations
Process donations, grants and payments
Evaluate and improve programs and services
Report outcomes to funding bodies and stakeholders
Recruit and manage staff, volunteers and contractors
Maintain governance records and meet charity reporting requirements

Disclosure of Personal Information

TKF will not disclose personal information to third parties except:

With the individual's consent, or a parent/guardian's consent where applicable
To delivery partners or contractors who require the information to deliver TKF services and who are subject to equivalent privacy obligations
To funding bodies or regulators where required under grant agreements or compliance obligations
Where required or authorised by law
Where disclosure is necessary to prevent a serious and imminent threat to the life, health or safety of any person

TKF will not disclose personal information to overseas recipients unless required by law or with explicit consent.

Storage and Security

TKF stores personal information using secure electronic and physical systems and takes reasonable steps to protect information from misuse, interference, loss and unauthorised access or disclosure.

Security measures include:

Password-protected systems with role-based access controls
Encrypted storage of sensitive information
Secure physical storage of paper records
Regular reviews of access permissions

Personal information that is no longer required will be securely destroyed or de-identified, subject to applicable legal retention requirements.

Access and Correction

Individuals may request access to personal information held by TKF and request corrections where information is inaccurate, incomplete or out of date.

Requests should be submitted in writing to the Chair or Authorised Representative.

TKF will respond within 30 days.

Access may be refused only in limited circumstances permitted under the Privacy Act 1988 (Cth), with written reasons provided.

Privacy Complaints

Anyone who believes TKF has not met its privacy obligations may lodge a complaint with the Chair or Authorised Representative.

TKF will investigate and respond to privacy complaints within 30 days.

If you are not satisfied with TKF's response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

Children's Privacy

TKF recognises that children are a primary beneficiary group and that special care must be taken when handling information about children.

TKF will:

Obtain consent from a parent or legal guardian before collecting personal or health information about a child
Apply the highest level of security and discretion to information relating to children
Not use a child's image, story or identifying information in promotional, fundraising or grant materials without explicit written consent from a parent or guardian
Ensure digital platforms used to collect or store information about children meet appropriate privacy and security standards